Free Shipping On Orders Over $50.
Free Shipping On Orders Over $50.
Effective Date: October 17, 2026
At Deadbeat Cosmetics, we are committed to providing quality cosmetics and a positive customer experience. We want you to feel confident when shopping with us.
This Refund and Return Policy explains when returns, exchanges, and refunds may be available for purchases made through our website.
You may request a return for an eligible product within 14 days of delivery.
To qualify for a standard return, the product must:
Please contact us before sending any product back. We will provide instructions for the return process.
For health, hygiene, and product-safety reasons, we generally do not accept standard preference-based returns of cosmetics that have been opened, used, swatched, or otherwise unsealed, where such a restriction is permitted by applicable law.
This restriction may apply to products returned because of:
However, this restriction does not remove any rights you may have if a product is defective, damaged, incorrectly supplied, unsafe, misdescribed, or otherwise eligible for a remedy under applicable law.
Please review product descriptions, available shades, ingredients, and directions before placing an order.
Please inspect your order when it arrives.
If your order contains a damaged product, a manufacturing defect, the wrong item, or a product that materially differs from its description, contact us as soon as reasonably possible.
Please provide:
We will review the issue and explain the available next steps.
Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, exchange, repair where relevant, refund, or another legally required solution.
We will not require you to surrender mandatory consumer rights simply because a product’s packaging has been opened to identify or demonstrate a defect.
To request a return or report a problem with your order:
Please do not send products to an address that has not been confirmed by our team.
We will review your request and respond with the applicable return instructions and available options.
For approved standard returns due to a change of mind or personal preference, the customer is responsible for return shipping costs, unless otherwise stated or required by law.
If an item is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, Deadbeat Cosmetics will cover or reimburse appropriate return shipping costs when required by law or agreed as part of the resolution.
We will communicate any applicable shipping arrangements before you return an item.
Refunds may be available in the following circumstances:
We may decline a standard change-of-mind return if the product does not meet the stated return conditions, provided the decision is lawful and does not affect any mandatory consumer rights.
Once an approved return has been received and assessed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method, where practicable and legally permitted.
The time it takes for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
We will process refunds within the time required by applicable law. Any estimated processing timeframe provided by our customer service team is not intended to delay a refund beyond a legally required deadline.
Where a refund is required for an unshipped order, the applicable statutory refund requirements will apply.
Exchanges may be available for eligible products, subject to stock availability and applicable law.
If you wish to exchange an item for another shade or product, please contact us before returning it.
An exchange request may be handled as a return and a new purchase, depending on the circumstances. We will explain any applicable price difference, shipping charges, and return requirements before proceeding.
Products that cannot legally be excluded from return or exchange rights will be handled in accordance with applicable law.
If you need to cancel an order, contact us as soon as possible with your order number.
We will make reasonable efforts to stop an order that has not yet been processed or shipped. However, we cannot guarantee cancellation once an order has entered fulfillment or been dispatched.
If cancellation is no longer possible, you may still qualify for a return or another remedy under this policy or applicable law.
Nothing in this section limits any statutory cancellation rights that may apply to your purchase.
If your order has not arrived within the estimated delivery timeframe, contact us so we can investigate.
We may review the tracking information, contact the shipping carrier, and determine the appropriate next steps.
If an order cannot be delivered or shipped as promised, we will provide any cancellation, replacement, or refund options required by applicable law.
Customers should ensure that the shipping address provided at checkout is accurate and complete.
Products purchased during promotions or sales are subject to the same mandatory consumer protections as other purchases.
Any special return conditions for discounted products will be disclosed before purchase and will apply only to the extent permitted by law.
A product being on sale does not automatically eliminate your right to a remedy for a defective, misdescribed, or incorrectly supplied item.
For questions about returns, exchanges, or refunds, please contact:
Deadbeat Cosmetics
Phone: (917) 903-3409
Email: info@deadbeatcosmetics.com
Please include your order number whenever you contact us about an existing purchase.
Business mailing address: [Insert official return address once confirmed]
We appreciate your business and the opportunity to address any concerns with your order.
